Question 1

What does the Virtual GP Consultation include?

Accepted Answer

You have access to a Virtual Consultation with a qualified and experienced GP within the Intercare Online Clinic. You can choose to communicate via video, voice or text.

Question 2

Do I have to make an appointment for my Virtual GP Consult?

Accepted Answer

No, the Virtual GP Consult is an on-demand service. You will be assisted within ten minutes of completing the easy screening questions.

Question 3

How do I redeem the Virtual GP service?

Accepted Answer

1. Go to the Intercare website at www.intercare.co.za on any web-enabled device
2. Click on the “Log in” or “Sign up” buttons to access your HealthBeat user account
3. Select the correct user’s profile, then click on “Dashboard” in the menu
4. Click on the “Online Consult” tile on the dashboard
5. Click the “Continue” button on the “Consult with a professional now” tile
6. Accept the Intercare Online Health Services Terms of Use (this step will only be
completed once when using the service for the first time)
7. Select “Voucher code” as your payment method
8. Enter your voucher number in the field provided and click “Proceed”
9. Click “Continue” once your voucher has been validated
10. Once within the Digital Clinic, click “Start new discussion” and follow the prompts to
consult with a GP.

Question 4

Can I choose which GP I speak with?

Accepted Answer

No. Once you enter the Intercare Online Clinic, you will be allocated to the next available GP. If you have used the Intercare network previously, the GP will be able to access your medical information which improves the virtual experience and allows for a more personalised and informed service.

Question 5

Does this service include the cost of medication if prescribed?

Accepted Answer

No. The costs of any medication that may be prescribed by the GP are not included in the service. A script will be emailed to you  as part of the service (if required).

Question 6

What if I experience technical problems with accessing or using the Intercare Online Clinic?

Accepted Answer

Click on the “Support” bar at the bottom right of your screen, select “Technical support”
and send a message to our technical team with your query.

Alternatively, you can contact Intercare Customer Support at:
Tel: 086 999 0669 / 012 368 8958
Email: customersupport@intercare.co.za

Question 7

What if I don't receive the documentation that should have been sent to me following the consultation, like a script, sick note or referral letter?

Accepted Answer

Please contact Intercare Customer Support at:
Tel: 086 999 0669 / 012 368 8958
Email: customersupport@intercare.co.za

Question 8

When can I make use of this service?

Accepted Answer

This service is available during the following hours:
Weekdays - 07:00 to 19:00
Saturday - 08:00 to 15:00
Sundays - 09:00 to 13:00
Public Holidays - 09:00 to 13:00 (excluding Christmas Day and New Year’s Day)

Question 9

Can I purchase this service for someone else?

Accepted Answer

Yes, you may gift this service to another individual to redeem. If this service is provided a part of an employment benefit, please refer to your company’s policy for more information.

Question 10

How long will I have to wait for a GP and what can I do if I wait too long?

Accepted Answer

This is an on-demand service meaning that you should receive a response from a GP within 10 minutes of completing your pre-consultation assessment.
If you feel that you have been waiting longer than this, you can reach out to the
Intercare Customer Support at:
Tel: 086 999 0669 / 012 368 8958
Email: customersupport@intercare.co.za

Question 11

Who can I contact if I experience technical problems while accessing or using the Intercare Clinic
Online?

Accepted Answer

Click on the “Support” bar at the bottom right of your screen, select “Technical support”
and send a message to our technical team with your query.

Alternatively, you can contact Intercare Customer Support at:
Tel: 086 999 0669 / 012 368 8958
Email: customersupport@intercare.co.za

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FAQs